Unbelievable. This place is genuinely terrible. I have a huge appreciation for the very tough job the NHS have, but this lot just cant be bothered. Even trying to lodge a formalComplaint is nigh on impossible as the practice manager wont return calls or emails. I honestly feel like it may be easier to move house or live with whatever issues you have than deal with bunch. #stealingaliving
poor service on both occasions I have taken grandkids .You wait for over an hour and two patients are seen in that duration but what are drs doing in between the patients.you cannot get appointments.staff lack customers service skills cannot deal with issues a distinct lack of compassion and training g in this department.Glad I personally have excellent surgery whee I live as I would not put up with the poor quality at Horse fair practice.
Asked for appointment for son but told practice nurse not available to treat him as busy on visits for next days, then leave. Receptionist said she would ring back in next few hours when I asked her to find an alternative solution. No call received. Phoned back five hours later and went through same process. Told doctor would call me when surgery finished. No call received. Phoned back next day. Took six phone calls (which went unanswered) to get through- and had to press two for dispensary for an answer. Maybe things will improve, but having a job that forces a home move every two years, this is by far the most poor experience I've come across (and we're not precious or moaners)..
Nearly impossible to reach on the phone. I have also experienced very poor customer service at the pharmacy too.
Today I called sandy lane surgery and asked for a triage call for my 18 month old son. He has a on going ear infection and i wanted advice on getting him more antibiotics. Does he need to see the doctor again?? Can i just pick up a prescription?? Can i get a appointment?? I was told by reception that I would get a call back at mid day. Well now it's 1pm, no call back and the surgery is closed so now I have to wait another day to get treatment for my baby!! I think it's disgusting That I have had no call back especially for a infant!
Horse Fair Practice is a UK Doctor based in Rugeley, West Midlands. Horse Fair Practice is located at Sandy Lane Health Centre, Sandy Ln, Rugeley WS15 2LB, UK.
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